In addition to assisting guests with travel and dining recommendations, concierge handles room reservations, guest check-in and check-out, and general guest services. Concierge fields all incoming calls and e-mails and ensures guest requests are handled efficiently and accurately.
Concierge Responsibilities: Answer all incoming phone calls and assist the caller with their request or redirect the call. Book room reservations with accurate, description of room type and correct quote of rate and included amenities. Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested. Perform check-in and check-out procedure with guests. Collaborate with bell staff and housekeeping to provide a seamless guest experience.
Concierge Requirements: Ideal candidate will be outgoing and friendly with a keen eye for detail and ability to multi-task in a fast paced environment. Must have evening, weekend, and holiday availability. High school diploma required. Previous hotel experience preferred. Must have working knowledge of Windows computing and multi-line phone systems.
Please return completed application to Noreen Marchant at firstname.lastname@example.org or fax to 843-720-5290.